Excelencia en el Servicio de Atención al Cliente
- Date: Tuesday February 18, 2020
- Time: 8:00 am
- Venue: Holiday Inn Express – Distrito Financiero
- Address: Calle Ricardo Arango con calle 53 E, detrás del Santuario Nacional
- Parking: Street, Parking Lot/Structure
- Categories: Education (Workshops and Courses) - Other
Excellence in Customer Service: February 18 at Holiday Inn Financial District, Panama, at 8:00 A.M. This Seminar – Workshop works tools, techniques and successful models of attention and service, developing attitudes of great value for the staff oriented and / or in direct contact with the client, positively impacting the relationship with their clients and their management as an organization. Deliver a comprehensive and strategic vision to ensure that your attention and service fascinate and retain your old and potential customers.
• Identify, analyze and develop the skills of service, and existing care for the improvement of your organization, seeking to enhance the construction of a culture within your customer-oriented company. Good Service must develop as an Organizational Culture!
• Recognize the frequent errors in their service chain, and attention, learn to systematize, personalize and strengthen related personnel or in direct contact with the client.
• Analyze and convert the different means of reach to the client; written channel, phone calls, face to face, etc. In Effective Communication Media.
• Examine the diverse profiles of the client, understand the new requirements of the modern client, develop emotional skills to fully satisfy the moments of truth and win the loyalty and loyalty of our clients.
For more information, contact the email: [email protected] or visit the attached links.